![]() She shared that this helped her choose a good time. Muntaha was glad to see all the appointment time options. ![]() ![]() "I answered some questions with some help from my daughter, and then I could choose a date and time for my appointment. "I was going to tap the appointment request box, but then saw that I could schedule my mammogram from another box. But then she saw that she could schedule her screening mammogram from Patient Online Services. Since she was on Patient Online Services, she thought she would request that appointment. One of these appointments was for a screening mammogram. Recently, she received a message through Patient Online Services concerning some preventive care appointments she needed to make. And she says the request process has worked well for her. She's used it often to request appointments rather than call for an appointment. Muntaha has had a Patient Online Services account since she first became a Mayo Clinic patient, and uses it regularly on both the web and Mayo Clinic App. "The staff at Mayo Clinic are always kind, but sometimes it's hard to hear them correctly with my children being loud or if my phone isn't working well," says Muntaha. For example, was that June or July, or did the scheduler say the sixth or the 16th? Words can sound the same when said quickly. While she speaks English well, it can sometimes be hard to understand people over the phone. They work with a scheduler to determine a good date and time, and they're done.īut for some people, this may not be so easy.įor Muntaha Mansour, a Mayo Clinic patient who moved to Rochester in 2011 from Syria, calling for an appointment can be disconcerting. Most people don't think much of picking up the phone and scheduling a health care appointment.
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